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  1. Damaged status / Hardware error at Nwave portal OR in DM App

  2. Silent / “Last Message Time Error” in Nwave portal:

    1. not responding to DM app - Replace

    2. responding in DM Ap - update to the latest version of the firmware, calibrate, check hardware health status in DM app and device calibration messages in d.nwave.io > Raw Messages. If sensor shows healthy but no messages in console, try to check if other sensors nearby are communicating. Place replacement sensor close to sensor in question, calibrate it and see in if replacement sensor can reach the base station.

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